FAQ
On this page, you will find answers to our most frequently asked questions regarding DRYK.
If you can’t find answer to your question, do not hesitate to contact us.
Raw materials and nutritional content
Why do you add vitamins and minerals?
When using real oats, the nutrient content can change from field to field and from harvest to harvest. To ensure that we can offer the same drink each time which matches the nutrient content stated on the carton, we measure the nutrient composition of each production and make sure that the content is the same.
Because there can be differences in the vitamin and mineral levels in the harvested corn, we have decided to regulate the contents to ensure a consistent product. Sometimes we might add 100 g of calcium to a 20-tonne batch, and at other times we will not add anything at all. The same applies to vitamin D and vitamin B12.
Is DRYK plant-based drink gluten-free?
Our oat-based products are gluten-free, but may contain traces of gluten.
Are all DRYK plant-based drinks lactose-free?
Plant drinks does not contain either lactose or milk protein.
Are there any preservatives in DRYK’s products?
We do not use artificial preservatives to preserve our products. All DRYK’s products are UHT-treated, which is a method of preserving liquid foods by heating the products for a short period of time. Afterwards, the sterilised products are packed in a ‘closed system’, called aseptic packaging, which ensures that the product can keep for at least one year.
Do I get enough calcium when I drink DRYK?
One 250 ml glass of DRYK Oat Drink contains 300 mg of calcium, which corresponds to more than a third of your recommended dietary intake. In addition, you obtain further calcium via your diet, for example in beans, peas, cabbage, nuts etc. Most Danes consume enough calcium as long as they eat a varied diet.
What is the sugar content in DRYK’s plant-based drinks?
Our products have the same natural sugar content as oats. Thus, no sugars are added to our products apart from our Pea-based drinks and our Oat Cocoa Drink, which has a small amount of sugar added. The natural sugar content is stated in the nutrition information for each of the individual products.
What is the nutrient content of DRYK products?
The nutrient content for the respective product can be found under the ‘Nutrient content’ product tab. It is also stated on the side of the cartons.
Where does DRYK source the ingredients for its plant-based drinks?
Oat
The oats are grown in the Nordic region. They are grown in a belt that extends from Finland, across central Sweden and southern Norway to Northern Jutland.
Peas
The peas we use come from France. They are particularly suitable for producing Pea Drink, and at the moment it is not possible to grow this variety in the Nordics.
Cocoa
The cocoa comes from the Ivory Coast in Africa, and carries the Rainforest Alliance Certification Seal. The cocoa tree requires conditions which are not found in our latitudes. The fact
that the cocoa carries the Rainforest Alliance Certification Seal means that the suppliers focus on preserving rainforest faunas and environments worldwide. Moreover, this focus also embraces protecting ecosystems and sustainable development.
Why are there so few ingredients in DRYK plant-based drinks?
Our plant-based drinks have been carefully developed to contain as few ingredients as possible. We dispense with less important ingredients, leaving only those which are absolutely necessary. In this way, we use fewer raw ingredients and resources, which is good for the environment.
How pure are the ingredients in DRYK’s plant-based drinks
For DRYK, the quality of our products is closely related to where the ingredients are sourced and how they are grown. We guarantee our consumers a pure product and a reliable supply chain. Therefore, our production has resulted in the best possible tracing programme which ensures transparency all the way from from field to fork.
Why does the organic oat drink contain calcium?
Calcium carbonate and potassium carbonate are added as acidity regulators. The conventional plant drinks contains dipotassium phosphate, which is a great acidity regulator that ensures stability when mixed with coffee. Dipotassium phosphate is not allowed in organic products, unlike calcium carbonate and potassium carbonate.
Why does the organic oat barista contain less oil than the conventional oat barista?
In the developing of the organic oat barista, a lot of ingredients and compositions were tested, to get a product as close to the same taste profile and performace of the conventional, as possible. The result was a lower oil content. Therefore, the conventional and the organic are no comparable, as the ingredients and the composition are different.
Packaging and shelf-life
How should your waste packaging be sorted?
Our plant-based drinks are supplied in eco-friendly cartons made primarily of recyclable materials which are suitable for recycling. Read the rules for waste sorting in your local area.
The cap on my drink carton leaks. What should I do?
Because of the large opening, it is possible that the screw cap is not screwed on correctly. Try screwing the cap on straight to avoid a leaky carton.
Why do you use plastic screw caps on your plant-based drink cartons?
DRYK’s 1-litre plant-based drink carton is fitted with a plastic screw cap as it ensures that the contents are hermetically sealed against light and air which is necessary to ensure a long shelf-life without the use of food preservatives Moreover, the screw cap is very practical when shaking the carton before use and after opening, thereby avoiding waste. We always keep an eye on what we can do to optimise our packaging to make it even more eco-friendly while still meeting our requirements and quality standards for our plant-based drinks.
What is the shelf-life of the products?
Our plant-based drinks have a shelf-life of 12 months at room temperature from the date of production In other words, the drinks do not need to be refrigerated before opening.
My plant-based drink has split in the coffee. Has it gone bad?
If your plant-based drink splits when it is poured into the coffee and it has not exceeded the expiration date, it is probably caused by the meeting between cold and hot. When plant-based drinks are stored cold, such as in the fridge, and poured directly into a hot coffee, it can split. This does not mean that it has turned bad, just that the drink had a “heat shock”.
Deliveries and complaints
Your orders are dispatched twice a week – on Monday and Thursday. So, you decide which day is best for you. If the day you have chosen coincides with a public holiday, your order will be dispatched on the next weekday.
We have decided on a standard pack with min. 6 litres of plant-based drink in order to minimise our carbon footprint in connection with sending many small orders. However, it is certainly possible to order a single box of plant-based drink When ordering DRYK products, you therefore need to choose one or more boxes with 6 litres of plant-based drink in each box.
We’re sorry to hear that you have received a product which unexpectedly tastes bad. It is possible that the product has been damaged during transport, or that there was a problem during production. We would very much like to take a closer look at what has happened and find a satisfactory solution. Please send an email to info@dryk.com with details about the product and the order number, and a brief description of the problem.
I’m unhappy with the product. Can I get a refund?
DRYK doesn’t meet your expectations? We’re obviously very unhappy to hear that. We have a satisfaction guarantee, and promise that if our products fail to meet your expectations, we will refund the cost. Please send an email to info@dryk.com with information about the product and the order number, and a brief description of why you want to use our satisfaction guarantee. We will reply as soon as possible, typically within 1-2 days.
According to the Act on Consumer Contracts (Forbrugeraftaleloven), it is not possible to return provisions and household goods, including foods.
Our shipping price starts from DKK 49 when purchasing one or two products. When purchasing three or more products, delivery is free of charge under certain conditions – see the section ‘Conditions for free delivery’. Home deliveries are subject to a charge of DKK 15, regardless of whether you are entitled to free delivery or not.
Other
Why is the company called ‘DRYK’?
The company needed a name, and the choice fell on Dryk.
‘Dryk’ is an Old Danish word for drink, and first appears in about 1300, and can be found in the Gammeldansk Seddelsamling, a collection of about 950,000 slips (with 30,000 entries) with quotes from the Middle Ages in Danish
Are the barista varieties only intended for coffee?
No, all our plant-based drinks can be used for exactly the same purposes as cow’s milk. Plant-based drinks can be used, for example, in your coffee, for cooking, baking, in your smoothies etc.
The only difference with the barista varieties is that they have had a bit more fat added. There is also more fibre in our oat variety, as we use oats which have not been hulled, which is otherwise the norm. This means that the outer part of the oat grains – the hull – is also used and not just the groats.
How do DRYK’s barista varieties differ from other DRYK products?
The barista varieties are specially developed to meet the needs and wishes of baristas, whether professional or amateur. You can use our barista varieties exactly as you would use our other plant-based drinks – and vice versa. The only difference is that the barista varieties have a slightly higher fat content. You will, for example, be able to taste the difference in your coffee exactly as if you were using milk with different fat percentages.
Should I choose Oat Barista or Organic Oat Barista?
Our Oat Barista has added vitamins and minerals for a higher nutritional value. When vitamins and minerals are added to a product, it is not permitted by law to call the product organic. If you want a product which is 100% organic, then choose our Organic Oat Barista, which does not have any added vitamins and minerals.
Why doesn’t DRYK have any plant-based drinks made from soy, rice or almonds?
We want our products to be healthy and ideally made from local raw ingredients. Soy, rice and almonds all have a big carbon impact, as they are usually grown or produced on the other side of the world.
There are also a couple of other factors:
Almonds are a crop that requires vast quantities of water. Growing a single almond uses 4 litres of water, and it takes about 16 cubic metres of water to grow 1 kg of almonds. Even though almond milk tastes good, we have decided not to include it in our range.
Rice is a product that generally has a very high sugar content. Consequently, DRYK does not wish to have it in our range.
Soybeans can also be problematic. Many of them are genetically modified, and are therefore illegal in Europe. In addition, soybeans are one of the main reasons for felling tropical rainforest in South America. We do not want to contribute to this development.
Why do you call it plant-based drink rather than plant milk?
If a product is not of animal origin, according to legislation it cannot be called ‘milk’. Even though plant-based drinks can in many ways replace milk, they have to be called plant drinks.
How important are plant-based drinks for the green transition?
Plant-based products, including plant-based drinks, have a significantly lower carbon impact than animal foods. This is because plants require a far smaller area than livestock and also need smaller quantities of water. Replacing livestock with crops reduces the amount of water required by 87% and requires only one eleventh of the land area, freeing up more space for our suffering nature. We use raw ingredients which are sourced as locally as possible to minimise transport.
Moreover, our plant-based drinks have a shelf-life of 12 months at room temperature from the date of production. In other words, the drinks do not need to be refrigerated as long as the carton is unopened.
